PLDT Home is one of the fastest-growing and largest internet providers in the country. As of September 2022, PLDT Home subscribers has increased to 3.24 million. In the end of December 2021, 489,000 new subscribers availed at PLDT Home. In the first nine months of 2022, PLDT has added 1.29 million fiber ports. Customer service channels were improved to enhance subscriber experience.
Story of a satisfied PLDT Home customer
A PLDT subscriber for 25 years and a 41-year-old fire safety officer, Telford Rizarri subscribed to PLDT to communicate with his family. In 2019, he availed of a PLDT Home fiber plan, which he upgraded in 2020 when the pandemic hit to suit with changing internet needs.
“We were able to use the internet for my son’s classes and my virtual meetings since I work from home twice a week. My parents, who are both 73 years old, also benefited from the service and used it to communicate with my sister in Germany and our relatives and friends,” shared Rizarri.
In September, he sent an email to PLDT President and CEO Alfredo S. Panlilio to share his experience and thank the PLDT team for quickly addressing his billing issue.
“I really appreciate the efforts and dedication of the team that helped me with my concern. Hindi po parating perfect ang serbisyo na nae-experience natin, pero salamat kasi they persevered in solving my concerns,” he shared. “We chose to remain loyal to PLDT... ang nasisigurado ko lang, satisfied kami sa customer service ng PLDT,” he added.
PLDT Home improves customer service and network in the country
This year, PLDT has improved digital channels to help customers conveniently pay bills, report service issues, track service repair tickets and new applications, and monitor service interruptions.
PLDT, along with its wireless unit Smart Communications, Inc. (Smart), recently conducted their first-ever nationwide Customer Experience Congress to improve the customer services of the companies.
According to Jeremiah de la Cruz, Head, Consumer Business – Home, “We are developing a relationship with our customer that goes beyond price and product, that will help differentiate PLDT from competition. By being reliable, safe, secure, accessible, fast, and personable, these are the attributes we want PLDT to be known for.”
PLDT continues to modernize and roll out its network in underserved areas, particularly in the regions. As of end-September, PLDT had expanded its total fiber footprint to over 1.09 million kilometers, consisting of over 231,000 kilometers of international fiber and almost 860,000 kilometers of domestic fiber.
As a result, the country’s broadband speeds are now among the fastest in the region. Based on the latest Speedtest Global Index report from internet analysis firm Ookla, the Philippines ranks fifth in terms of median download speeds among Southeast Asian countries.
For more information, visit pldthome.com.
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